Trinity Regional Medical Center 802 Kenyon Road Fort Dodge, Iowa 50501 515.573.3101   E-Mail: complaint@jointcommission.org   Fax: Office of Quality Monitoring (630) 792-5636   Mail: Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181

Improving the Safety & Quality of Care

Our Mission
To continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations.

Who We Are 
The Joint Commission is an independent, not-for-profit organization, established more than 50 years ago.  We are governed by a board that includes physicians, nurses, and consumers.  The Joint Commission sets the standards by which health care quality is measured in America and around the world.

What We Do 
The Joint Commission evaluates the quality and safety of care for more than 15,000 health care organizations.  To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission health care professionals, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect your care.  Accreditation may then be awarded based on how well the organizations met Joint Commission standards.
 
You can search for  a health care organization on the Quality Check section of the Joint Commission website. Joint Commission-accredited organizations are identified by the Gold Seal of Approval.  You can also call Joint Commission's Customer Service Department directly at (630) 792-5800 for additional information.

As a Patient, Physician, Staff member, guest or visitor
If you have unresolved patient safety or quality of care concerns you are encouraged to contact the Joint Commission.  Submit your complaint online or send it to us by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.

When submitting a complaint to The Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.
It is our policy to treat your name as confidential information and not to disclose it to any other party.   However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.    

The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.