Our health system has a new name. Iowa Health System is now UnityPoint Health

Billing

Billing

Billing: Customer Service
888.343.4165 or 515.574.6240

 

Cashier's Office
515.574.6243 

Answering Your Billing Questions

Our goal is to give excellent customer service when you have questions about your hospital bill.  

 

Billing Process

  • Hospital services are documented and charged throughout a patient's inpatient or outpatient stay according to a doctor's order

  • We send your bill to the insurance company you provided when you checked into the hospital.

  • In the end, it is up to you to pay for the services you use.

  • It is up to you to know about any services your insurance does not pay for, benefits, co-payments and deductibles.

  • It is our policy to copy your insurance card(s) each time you come to the hospital for services.

  • A detailed hospital bill can be obtained from the hospital's Cashier Office upon the patient asking.

  • If you have questions about your bill while you are in the hospital, please ask a nurse to have a financial counselor or case manager come to your room.

  • If you do not have health insurance, a financial counselor will come to your room.

  • Your billing details will be shared with other providers in order for them to file a claim with your insurance company.

  • Emergency department doctors, anesthesiologists, radiologists, pathologists, and a few other providers file their charges separately from the hospital bill. They are not included in the hospital charges.
     

Payment Options

  • We accept cash or personal check.

  • We accept Visa, MasterCard, and Discover Card.

  • If long-term financing is needed, loan choices are available.

  • You can set up a payment plan according to our payment guidelines.

  • If you are uninsured, you will receive a 20% discount on your hospital bill if you pay within 60 days of service. If you are unable to pay your balance within 60 days, you can receive a 10% discount if you set up payment arrangements to pay your bill within six months.

  • If you are unable to pay your part of your bill or have questions understanding your bill, please call our Financial Advocate at 515.574.6627.
     

Billing Questions

If you have questions about your hospital bill after your visit, please call our Central Billing Office Customer Service department at 515.574.6629 or toll-free at 888.343.4165.