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FAQs

LifeLine

Trinity Lifeline
515.574.6660

Answering Your Questions About LifeLine's Service

Lifeline offers you and your loved ones peace of mind, independence, early intervention and reassurance. Here some of the most frequently asked questions we hear and our answers:

 

My independence is very important to me. Would I be giving that up by subscribing to lifeline?
No. In fact, a recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline service.
Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to, in your home, enjoying a lifetime of memories.

 

I'm fine on my own. Why would I want Lifeline?
Lifeline is like insurance. You may never need it, but if you do you'll be glad you have it. It's reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can't move or speak.  

You simply press the Personal Help Button when you need assistance. You tell us who you want us to call if you need help.

 

I already have all the help I need. My neighbor checks in with me every day.
Between your neighbor's visits, you're left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported that people found within one hour of a fall are 5 times more likely to survive than those who remain helpless for over 72 hours.   

 

How much does the Lifeline medical alert service cost?
Lifeline costs about a dollar a day for the monthly monitoring fee. You don't have to buy anything or make a long-term commitment.

Subscribers pay a low, one-time installation charge plus the monthly monitoring fee for as long as you use the service.  

With Lifeline, there are no hidden costs, no long-term contracts, and you may discontinue the service at any time.

 

Who are the Monitors answering my call?
They're caring, highly-trained professionals. Their only job is to answer your call and ensure that you receive the attention you deserve and the help you need.

 

Is Lifeline complicated to use?
It's simpler than using a telephone. All you have to do is press your Personal Help Button. The communicator dials the Lifeline Response Center. Within seconds you're talking with a Monitor who immediately has all of your important information displayed on a screen.

 

What is the next step if I decide to subscribe?
It begins with your call. Knowledgeable phone representatives are waiting to discuss your special needs and answer your questions about the Lifeline service. Within a few days, an experienced Lifeline

Installer will visit you to explain the service and demonstrate the equipment. The Installer will also locate the best site for the communicator and install it. Our Installer won't leave until you have practiced using your Personal Help Button to call the Lifeline Response Center, and you feel comfortable using the service.  

 

Is there a lot of equipment involved?
No. There are just 2 pieces of equipment: Your Personal Help Button which is worn as a pendant or on a wristband, and the communicator.

 

Do I have to be in the same room as the communicator for it to work?
No. You can be in another room, on a different floor or even outside in your yard, your signal will still be received. Your Personal Help Button is completely water-proof (not just "water-resistant"), so you should wear it in the shower or bath where many falls occur.

 

How can I be sure the Lifeline equipment is working?
Our equipment is reliable and trouble-free because we design it and manufacture it ourselves.
In the unlikely event that you should have a problem that the Monitor can't correct over the phone, we will do whatever is necessary to immediately solve the problem.
We encourage you to press your Personal Help Button at least once a month just to let you know that we're there.
 

Can Lifeline be used if there is an Internet connection being used on the same telephone line?
Yes, but a filter must be installed on the line, just as it is for your other phones.

 

Will calling for help with my Lifeline cause me to have higher telephone bills?
No.  All help and test calls to our Response Center are through a toll-free number.