Our health system has a new name. Iowa Health System is now UnityPoint Health

Patient Services

Patient Services

Case Management
515.574.6697

Spiritual Care
515.574.6429

Volunteer Services
515.574.6656

Guest Service Line
515.574.6792

Home Health Care 
515.574.6416

Social Services
515.574.6236

 

Trinity Hospice 
515.574.6420

 

Lifeline
515.574.6680

 

Services Directed Toward Helping You

Case Management

  • Each inpatient unit has case managers who are nurses or social workers. They are responsible for coordinating your care, your home instructions, and services you may need at home.

  • Your case manager will visit you within 24 hours of being admitted.

  • When going home, some patients will need more services. A case manager will help you in your choice of services for follow-up care.

Spiritual Care

  • A hospital chaplain is on-call 24 hours a day and can be reached by calling the Spiritual Care Department.

  • The hospital Chapel is on the first floor next to the Critical Care Waiting Area and is open 24 hours a day.

  • Sacraments may be given when asked.

 

Volunteer Services

  • Volunteers at Trinity enjoy serving others and are there to help patients. If you would like more details about our Volunteer Services Program, please call Volunteer Services.

Guest Service Line

  • Our goal at UnityPoint Health - Trinity is to give you high quality, very good care, and exceptional service. If you or a family member have any problems or suggestions about the care and services you are receiving, please call the Guest Services Line so we can reply to your concerns at once.

Home Health Care

  • Trinity's Home Health Care is a Medicare certified home care agency that has nurses, nurses' aides, medical social workers and therapists who visit you in your own home. For more details, ask your doctor, nurse or case manager.

  • A list of home health care agencies is on each inpatient unit so you can choose your agency when you go home.

Social Services

  • Help with paying your bills

  • Help with coping

  • Help to make a change in a living situation

  • Information and help if you feel unsafe
     

Trinity Hospice

  • Hospice services can help the quality of life of terminally ill patients and their families. Trinity Hospice professionals are ready to visit with patients when they are asked. Services may be given at home, in a nursing home or in the hospital.

Lifeline

  • Lifeline is a personal emergency response system for the frail elderly and those with medical concerns. Lifeline offers patients the security of staying in their home and living on their own knowing that with a push of a button, they can get help right away 24 hours a day, seven days a week.

Notary Public

  • To arrange for the services of a Notary Public, your nurse or a case manager can help you.